Refund Policy

At Timeless Watersports Ltd, we want you to be fully satisfied with your purchase. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refund

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately upon receipt of the item to arrange for a refund or replacement.

b. Cancellation of Services: For services such as rentals, lessons, or guided tours, cancellations made within 30 days prior to the scheduled date may be eligible for a refund, subject to our cancellation policy.

2. Refund Process

a. Notification: To request a refund, please contact our customer service team at contact@timelesswatersports.com with your order number and details of the reason for refund.

b. Verification: Our team will review your request and may ask for additional information or evidence to verify the reason for the refund.

c. Refund Approval: Once your request is approved, we will process your refund within 30 days. Refunds will be issued via the original payment method used for the purchase.

3. Non-Refundable Items

a. Used or Altered Products: We do not accept returns or offer refunds for products that have been used or altered from their original condition.

b. Services Already Rendered: Refunds will not be issued for services that have already been rendered, except under exceptional circumstances at the discretion of Timeless Watersports Ltd.

4. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team at contact@timelesswatersports.com. We are here to help ensure your satisfaction with our products and services.

Timeless Watersports Ltd. reserves the right to update or modify this refund policy at any time without prior notice.